AI / Voice / NLP · 2025
AI-powered voice complaint management at $1.83 / million tokens.
SOLV.ai replaces expensive LLM API calls with a lean on-device ONNX pipeline for FMCG complaint triage. A dual-model ensemble — DistilBERT-MNLI for zero-shot classification and MiniLM-L6 for semantic similarity — runs inside a 6-state FSM that orchestrates 5 specialised agents. Dual LLM fallback (Groq → Ollama) and dual TTS ensure continuity if any single service degrades. The result: 65% latency reduction and 100% category accuracy at a fraction of GPT-3.5 cost.
Dual-model ONNX ensemble — DistilBERT-MNLI + MiniLM-L6 for zero-shot classification
6-state finite state machine with 5 specialised AI agents for complaint routing
Dual LLM fallback (Groq → Ollama) + dual TTS pipeline for high availability
65% latency reduction — inference time dropped from 35ms to 12ms
100% category accuracy across all tested complaint types
Cost: $1.83 / million tokens vs $1,500 / million for GPT-3.5